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SB Castle Leslie

Please Note: The opinions expressed in these reviews are the author's and do not necessarily reflect the views of Unicorn Trails Ltd. These reviews are "directly from the horses mouth" and unedited. Unicorn Trails may make additional comments for clarification clearly identified in red.

Review received from PJ of on 08/06/2010

	Ride Review
		Unicorn Trails sales staff Professionalism     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Friendliness     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Speed of response     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Efficiency     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Knowledge     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Other(please specify)     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor Riding tour leader Professionalism     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Horsemanship     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Pacing of Ride     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Concern for Safety     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Leadership     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Friendliness/availability     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Knowledge of local Culture     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (X) N/A Knowledge of local Flora/Fauna     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (X) N/A Concern with Environment     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Language skills     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Additional Comments Horses and Tack Condition of Horses     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Condition of Tack     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Performance of Horses     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Additional Comments Meals Meal Quantity     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Meal Quality     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Meal Punctuality     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Accommodation Camping Equipment     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (X) N/A Hotels/Lodges/Inns     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Hygiene standards     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Miscellaneous Transfer arrangements     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (X) N/A Other office staff     (   ) Excellent     (   ) Good     (X) Fair     (   ) Poor     (   ) N/A Other ride staff     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Weather     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Was this trip accurately described to you beforehand?     (   ) NO     (X) YES Please give more details to explain your response Excellent manager at stables (Helen) and excellent horses. Unfortunately my sister had come along as a non-rider and wanted to have some treatments in the Victorian Spa, but wasn't able to coordinate this with my riding. She ended up not having any at all despite trying to book this on the day of arrival. Maybe they need to be booked before travelling? Was there anything you should have known and were not told?     (   ) NO     (X) YES Please give more details to explain your response As above. What could we do to improve this ride? Riding was great. Maybe more interaction after assessment as to what program would suit best. I got a print-out of my 'itinery' on first day of riding, and stuck to that, I suppose I could have asked for a change. I probably would have asked for another jumping lesson! I prefer for all food to be included, so you don't have to think about where to go for dinner. How would you rate the difficulty of this ride out of 10 where 1 is very easy and 10 is very advanced? 6 Please explain why you scored it as you did If you didn't want to jump during the cross country ride you could stand aside. Would you recommend Unicorn Trails to your friends?     (   ) NO     (X) YES Please give more details to explain your response Always had good time on Unicorn holidays. May we use you as a reference for other people wishing to go on this ride?     (   ) NO     (X) YES Any other comments This time, not great for non-rider as planned treatments not able to book. Unicorn comments We have since agreed with the ride that non-rider spa treatments should be booked in advance if they would like specific times.

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