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Big 5 Safari

Please Note: The opinions expressed in these reviews are the author's and do not necessarily reflect the views of Unicorn Trails Ltd. These reviews are "directly from the horses mouth" and unedited. Unicorn Trails may make additional comments for clarification clearly identified in red.

Review received from EF of Glasgow on 10/09/2009

	Ride Review
		Unicorn Trails sales staff Professionalism     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Friendliness     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Speed of response     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Efficiency     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Knowledge     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Other(please specify)     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor Riding tour leader Professionalism     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Horsemanship     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Pacing of Ride     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Concern for Safety     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Leadership     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Friendliness/availability     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Knowledge of local Culture     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Knowledge of local Flora/Fauna     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Concern with Environment     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Language skills     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Additional Comments Horses and Tack Condition of Horses     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Condition of Tack     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Performance of Horses     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Additional Comments Meals Meal Quantity     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Meal Quality     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Meal Punctuality     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Accommodation Camping Equipment     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Hotels/Lodges/Inns     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Hygiene standards     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Miscellaneous Transfer arrangements     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Other office staff     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (X) N/A Other ride staff     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Weather     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Was this trip accurately described to you beforehand?     (   ) NO     (X) YES Please give more details to explain your response Was there anything you should have known and were not told?     (   ) NO     (X) YES Please give more details to explain your response According to the final details that we received prior to the ride, we were advised that the bill for Makalali could be paid by credit card. I calculated my currency requirements accordingly. However, when I went to pay the bill for Makalali (which gets paid to gerti at the end of the holiday), she advised that she couldnt take a credit card. I had enough currency with me but it would have been useful to have known this in advance. Another issue that we encountered on the holiday was that I was sharing with another girl who was there on her own. On arrival at Makalali, we discovered that we were expected to share a double bed!!! It had been made up into two single mattresses but still a bit too cozy when it is something that you have only met two days previous!!. Not sure if this always happens or if it was a mistake on the part of Makalali What could we do to improve this ride? Nothing, One of my best ever riding holidays. I want to go back already and Ive only been home 4 days How would you rate the difficulty of this ride out of 10 where 1 is very easy and 10 is very advanced? 8 Please explain why you scored it as you did You have to be pretty fit to be able to cope with the very long canters Would you recommend Unicorn Trails to your friends?     (   ) NO     (X) YES Please give more details to explain your response May we use you as a reference for other people wishing to go on this ride?     (   ) NO     (X) YES Any other comments Unicorn comments Final details amended re. paying the bill at Makalali.

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