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Masai Mara on Horseback

Please Note: The opinions expressed in these reviews are the author's and do not necessarily reflect the views of Unicorn Trails Ltd. These reviews are "directly from the horses mouth" and unedited. Unicorn Trails may make additional comments for clarification clearly identified in red.

Review received from SR of Hemel Hempstead on 30/09/2011

	Ride Review
		Unicorn Trails sales staff Professionalism     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Friendliness     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Speed of response     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Efficiency     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Knowledge     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Other(please specify)     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor Riding tour leader Professionalism     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Horsemanship     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Pacing of Ride     (   ) Excellent     (   ) Good     (X) Fair     (   ) Poor     (   ) N/A Concern for Safety     (   ) Excellent     (   ) Good     (X) Fair     (   ) Poor     (   ) N/A Leadership     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Friendliness/availability     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Knowledge of local Culture     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Knowledge of local Flora/Fauna     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Concern with Environment     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Language skills     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Additional Comments I was surprised that when we were all new to the horses and area that, at the outset both leaders, Jakob and Santiago, were at the front of the ride rather than one at the back. On the second day a third guide arrived and he stayed at the back. Horses and Tack Condition of Horses     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Condition of Tack     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Performance of Horses     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Additional Comments Horses were checked regularly and any concerns noticed by the riders were addressed Meals Meal Quantity     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Meal Quality     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Meal Punctuality     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Accommodation Camping Equipment     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor     (   ) N/A Hotels/Lodges/Inns     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (X) N/A Hygiene standards     (   ) Excellent     (X) Good     (   ) Fair     (   ) Poor Miscellaneous Transfer arrangements     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Other office staff     (   ) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (X) N/A Other ride staff     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor     (   ) N/A Weather     (X) Excellent     (   ) Good     (   ) Fair     (   ) Poor Was this trip accurately described to you beforehand?     (   ) NO     (X) YES Please give more details to explain your response Although I expected long canters/gallops the terrain was more difficult. Was there anything you should have known and were not told?     (   ) NO     (X) YES Please give more details to explain your response I had to phone you and ask about the weight limit for the internal domestic flight. What could we do to improve this ride? How would you rate the difficulty of this ride out of 10 where 1 is very easy and 10 is very advanced? 10 Please explain why you scored it as you did The canters/gallops were a lot faster than I expected. This might be because I was with a very experienced group. I expected to find it challenging but thought it would be a slower pace t the start of the week. Would you recommend Unicorn Trails to your friends?     (   ) NO     (X) YES Please give more details to explain your response I have already recommended you to other people I have met May we use you as a reference for other people wishing to go on this ride?     (   ) NO     (X) YES Any other comments Although I found this ride a challenge because of the pace I have learnt a lot Unicorn comments

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