Customer Comments continued

2011

The host said, once you’ve been to Horizon, you have sand in your shoes. It seems that my shoes were very very very big. I’m already planning my next visit!
BR of Altenkrempe, Germany

We were both very well looked after by all...!
LC of Wimbourne

I had the most amazing holiday, everyone and everything was fantastic! Our guide was great, he tried to make sure that everyone's needs were met.
KJ of London

Excellent holiday - couldn't fault a thing!
LS of Scunthorpe

I’ve never been made to feel so welcome or had such a good laugh on holiday before. At the same time safety was obviously paramount but done in such a way that we all felt completely confident in our mounts & ride leader.
NW of Nantwich

Farrouk is possibly the best horse I've ever ridden- like a Ferrari :-) Fast and responsive.
GO of Dublin

I work professionally in equine welfare, and am one of the fussiest welfare fault-finders you will ever find.  These horses were fit. Tack was comfortable and safe, in very good condition.  I asked for a forward going horse with character and that is exactly what I got. She was responsive to ride, picked up every pace as soon as asked and was an utter joy for the whole 6 days.
DB of Stockport

Top-notch horses, beautifully schooled and a big step up from our regular rides!  Their ability and willingness really helped us to learn.
PM of London

The horses were a pleasure to ride, very fit and willing to go but easy to handle. It was wonderful to see that they are very well cared for, too!
JS of VA, USA

It is obvious the hosts love their horses and love what they do.  Jeff is the ultimate gentleman and a fountain of knowledge on the area, the horses and the people.  Donna cooks the most amazing food and they are all very friendly and approachable, nothing was too much trouble.
WW of Swadlincote

The holiday was even better than we had expected. Accurately described in the brochure/website, Penny and her staff were so helpful and flexible and did everything they could to ensure we all enjoyed every aspect of our trip, going above and beyond what most people would!
CH of Bicester

Unusually in the holiday sector, the description of the holiday was extremely accurate
CW of Edinburgh

My best holiday ever. Perfect hosts!
AL of London

Perfect weather, the best food ever, rides from heaven...what more can you ask for!
MM of Parys, South Africa

The service Unicorn gave was friendly, efficient and truthful.
MB of Guernsey

Thanks Unicorn guys! I've always found you lovely and have always had a great time with your trips!
SL of Lissarda, Co Cork

Unicorn always give a quick and friendly response, and are really knowledgeable about the trips.
LB of PA, USA

Unicorn Trails staff seem to visit the riding places often enough to know if the places are still good.
EF of Copenhagen

We have been with Unicorn now on 3 occasions. We have been very happy with the holidays - they have been excellent and are all part of important memories for me and my husband. …… We were very grateful for this help and the flexibility and attitude we met …. This is the stuff that creates customer loyalty :-).
GR of Canvey Island

Both Debbie and Laura who accompanied us on our rides were absolutely fantastic - really friendly, helpful, safety conscious and made every ride 100% enjoyable.
CH of Bicester

Simon was the perfect trail leader. He was friendly, helpful and language skills were impressive. He always made time to answer questions or deal with translations. He also loved horses which was obvious by the way he cared for them every step of the way.
BS of Larbert, Sterlingshire

Being a lone female traveller I was nervous about travelling and wasn't sure what to expect.  I was met by my guide at the airport and from this moment forward I had the time of my life.  I felt safe in the company of the guides and I was never left on my own.
HS of Dumfries

They really pride themselves on looking after both horses and tack well. The horses were extremely well looked after, well fed and good natured.
DH of Cambridge

I would definitely recommend Unicorn trails. Very friendly and fast responses.
EM of Lund, Sweden

Really was amazing, never know horses could climb rocks swim rivers and canter that fast.
HM of Rotterdam

Great holiday - nothing to complain about at all. Such a good host, charismatic and very much a one-off.  We are going back with him next year.
CG of Saltash, Cornwall

It was a pleasure to come across such a well loved and cared for herd of horses, all of whom adored human company and wanted hugs from everybody. 
RW of Dublin

We had a translator on the trip since English knowledge of tour leader was limited.
SD of Zurich

I found unicorn staff very helpful and it has has a great selection of rides on offer.
AS of Brighton

There were 3 guides all of whom were excellent, we got very close to the game and learnt a lot about the animals, local area and people and the flora and fauna.
Danni at Unicorn Trails knew her stuff and sent us to just the right place: relaxed, luxurious and plenty to do.
EN of London

Most of our friends would love this holiday. Planning to return for another as we loved it so much.
TQ of Wolverhampton

Forward going and sure footed horses regardless of the terrain. Superb riding tour leader who understands everybody's abilities and wants to make the rides fun yet safe.
KF of Camberley, Surrey

2010

I would trust Unicorn, absolutely, if and when we decide to go on a riding holiday again.
MH of Sleaford

This is the second holiday I have booked through you and have been impressed with the helpfulness and efficiency of the staff. The rides have been everything I had hoped for.
JM of South Lanarkshire

Efficient, friendly and well informed.
GM of Dublin

Very good efficient friendly service. We have recommended you to one of our co-riders from this trip & to work mates already.
M F-B of Enniskerry

Unicorn trips are wonderful, all three have been amazing and would recommend Unicorn to everyone.  The sales staff are great too and very friendly.
EZ of London

I had a fantastic time at Western Ranch.
DC of Althorne
 
The info is accurate, the prices are not outrageous. The British office staff keep in touch with regular reminders. The riding and horses were magic.
LW of Glasgow

Always had good time on Unicorn holidays.
PJ of West Yorkshire

Friendly staff right from the beginning, helped me with all my enquiries, honest information given about each holiday. Good beginner rides.
AC of Dronfield

I have and would recommend Unicorn Trails. You basically "know your stuff", are efficient and very user friendly. You have a very broad range of holidays for all abilities and price brackets.
JW of Kettering

I couldn't have wished for better service from Unicorn!
JE of Gillingham

The staff at Unicorn trails were friendly, knowledgeable and professional and it was nice that they even sent an email a few days prior to the holiday to check if I had any questions.
MN of Hertford

Any queries were dealt with punctually and efficiently. No problems at all.
AF of Huntingdon

I've now done 3 rides with Unicorn and I'm impressed at the very high standards that you consistently maintain. I now trust that the horses will be of excellent quality and everything will be well-organised.
SB of London

On the whole the holiday delivered what it said on the can!
LH of Ipswich.

Unicorn holidays are what keep me sane! I ride the most brilliant horses in the most exotic locations and make great friends around the world.
CW of London

I had a fabulous time and would recommend anyone looking for adventure to try it.
EP of Andover

Would definitely recommend Unicorn Trails to anyone. Their staff are fantastic to deal with and truly care about the riders themselves. I dealt with a lady called Leah Collingwood who was brilliant, she was really concerned about me due to the Icelandic volcano.
SL of Worcester

The quality of the service, horses and overall riding experience was a lot better than some other rides I have been on, particularly one in France with Far and Ride.
DH of London

Very professional, good partners, competitive prices, good horses.
PA of Brussels

Incredibly well organised, friendly and professional.
SI of Plymouth

Unicorn offer a good variety of horse riding trips and ensure the horses are excellent.
LR of Basingstoke

Have always found the staff very helpful and full of suggestions. Never felt let down by them.
CB of North Kessock

Unicorn has a huge selection of trails available so there is something to suit everyone.  I really enjoyed my holiday and adored my lovely horse I rode for the week and would recommend Western Ranch and would go back there again.
SH of Colchester

Unicorn Trail make life easier! They arrange everything... thanks!
AB of Poland

An efficient and friendly service.
PF of St Albans

Very professionally handled.
LB of PA, USA

I recommend them to everyone!
HD of Leamington Spa

A friend had been on your ride in Tuscany last year and hasn't stopped talking about it.  Suggested I take a look at your site.  My own experience has been fantastic and I've already recommended to friends and passed on your site details.
JE of Pewsey

Felt we could trust you to organise and sort everything out, which you did, and had the confidence of a company behind us, if anything went wrong, - had your phone number on us, to use if needed, so never felt "alone".
BB of Ross-shire

Very good personal service & advice throughout.
AV of Harpenden
 
Individual approach to clients and professional knowledge.
AW of Buckhurst Hill

We had a great holiday - riding was excellent, meals very good, tours and excursions interesting - we would certainly recommend it.
CS of Horsham

It was fantastic
MW of Brisbane, Australia

Very helpful staff, easy and stress free booking.
LW of Salisbury

Very well organised trips. This is my third trip and they just get better!
SV of Shadwell

It was a fantastic holiday that exceeded all my expectations both in service and the ride itself.
JC of Leeds

You can guarantee that what is explained in the write up-that is what you get. The service we receive from the staff is great-any questions they are happy to help.
TH of Bryncoch

We wanted relaxed riding on nice amenable horses through lovely countryside staying in comfortable surroundings and with lovely food, - which is exactly what we got.
JI of Claxton

It was just as described....lots of opportunities for trot and canter and some rough ground but the horses were incredibly responsive and well behaved and anyone comfortable at the three paces would be fine on this ride.
EB of Poland

I'm a fairly novice rider and at no point did I feel scared of the pace or terrain. The climbs although steep were not unmanageable and I always felt like the horses were capable which filled me with confidence. The pace was good with many canters.
FS of Milton Keynes

I was worried about the ride being too advanced for me, but actually it was pitched just right, with as many canters and gallops as the terrain allowed, but no out-of-control racing, as has happened on other rides. I never felt that any ride was too long.
AM of London

It was challenging enough so the longer mornings did not become boring but not challenging enough to be stressful.
LM of Edinburgh

Lots of fast riding, but ample time to relax on horseback and take in the surroundings.
N H-W of Liverpool

The horses were very well trained and the staff concerned to make everything as safe as possible.  A lot of walking and thrilling canters/gallops on the beaches.
JD of Kent

It was not difficult riding, lots of trotting, cantering and a few gallops, but nothing exceptionally demanding. All in all pretty near perfect!
MH of Bury St Edmunds

You covered a lot of different terrain which was lovely as we got to see farmland, woodland and the beach. There were some hills both up and down, and some rocky paths, so you needed to be careful, plus when it was wet some paths were slippery.
FG of Brentford

Unicorn Trails is a well-managed equine travel organisation that prioritises horse welfare and offers a diverse range of riding holiday experiences around the world. The staff members are always friendly and professional to deal with and respond to queries promptly and thoroughly. TH of NSW

Unicorn Trails were reputable, great to deal with, and the ride reviews were particularly invaluable.
AKZ of NSW

2009

Good recommendations and detailed advice on several rides we considered
PM of London  

Words can't describe how amazing I thought our holiday was.  The riding was out of this world - every day was different, the pace suited how we felt, the scenery was probably the most beautiful in the whole of the world. We rode to lots of different place
SG of London

The staff and their care and concern for the horses could not be faulted.
JH of Woodbridge

Horses were very well matched to rider ability, healthy and willing to work.
RJ of Belbroughton

Had enormous fun on a superb little bundle of bounce but everyone was well matched so those who wanted something calmer got it.  All horses were super fit and clearly loved their job.
AB of  Brussels

This was an awesome trip. Unicorn always come up with outstanding adventure trips right off the beaten track. I had no idea this would be so good. If you are going to go to Ethiopia I totally recommend the extension.
DC of New Jersey

The horses were the most well-mannered and likable bunch I've come across in a long time. There was no biting or kicking between themselves even though we rode closely together in a group of 9.
LT of Langford

Horses were, without exception, fantastic. My horse was one of the best I have ever ridden!
DW of London

It was a superb holiday that can be recommended to novices and the experienced rider.
MK of Peterborough

Was really valuable talking to someone who had actually been there.
AB of Brussels

Everything was exactly as described and as shown in the pictures if not better!
EF of Uckfield

I was very pleased with the flexible approach, structured enough to make a schedule and varied enough to cater for both myself and my friend, of very mixed abilities. They were very patient with me as the least capable one of the party…..
SR of Co. Wexford

I honestly couldn't fault it if I tried! 
SS of Lewes

The organisation of the holiday from my initial enquiry, the helpfulness of Unicorn Trails staff throughout, and the holiday venue were all excellent.   The horses were lovely - even better than we had expected!
ET of Alloa

Have used Unicorn before, and would recommend to others.  The staff's knowledge of the rides has been very useful in helping us pick where to go.
PM of London

I'm always telling anyone who listens to go to your web pages
JJ of Kelsall

Great service
AD of Bridport

The overall service and pre-ride information was excellent. You obviously had good links with the people organising the ride
EG of Horsham

Great ride, great horses, great people, friendly advice and help from Leah....
DN of Oxford

It was really well organised and there are such a varied range of rides there's something for everyone!
TR of Delabole

I found the staff extremly helpful.  It also helped as the girls had been on the rides themselves and therfore had first hand knowledge which again put my mind at ease being a single traveller.
AM of Goodwick

I have already recommended Unicorn to friends.
I always find your staff very helpful and knowledgeable.  When I've rung and asked for a type of holiday, they respond very quickly with a range of options that suit my needs.
NM of London

The holiday was hassle free, both when booking it & also as far as transfers/sightseeing went as it was all pre-arranged for us, which made everything stress free.
CW of Colchester

It was the best holiday I've ever had - really professionally run so I wasn't worried about travelling on my own. Everything was made so easy before hand, and everything during the holiday was as it was described to me or better.
FR of Cirencester

Have always recommended Unicorn to people I meet on the trails, because of variety of rides and helpful friendly staff.
SO of Savigne

I already have recommended you to a couple of people, and will keep recommending …….
SP of Plymouth

I've found Unicorn to be very professional, friendly and helpful and have enjoyed both my trips though them. I am planning on taking another Italian trek soon.
AL of Leeds

Everything was easily organised for me so I didnt have to worry about details. Staff friendly and responsive. Cheaper than the other companies
GF of Torpoint

Unicorn arrange everything really well, are friendly and are cheaper than other riding holiday companies.
EZ of London

UT do manage to seek out interesting trails that are well off the beaten tourist routes which is a USP.
MP of Windsor

I'm very impressed with Unicorn and am already trying to decide where to next!
AL of Leeds

I have found the rides I have been on with Unicorn Trails to be very well organised and I have received personal friendly service. Leah has always been extremely helpful and is very dedicated to providing a high level of customer service and is a real credit to Unicorn
JR of Derbyshire

The office staff are friendly, patient and knowledgeable.  David, who accompanied us did a great job, and I've enjoyed every holiday I've chosen with Unicorn.
JC of Durham

From beginning to end the staff were helpful and interested in my trip. I felt supported the whole way through.
FS of Milton Keynes

2008

Friendly staff …… by phone, post or email.  Details of holiday were precise and informative.  I knew from the description that this type of holiday was exactly right for me - like a dream come true.
LF of Frome

…we trust Unicorn to send us to places where the horses will be in good condition and part of a well organised set up.
Lovely fit, friendly horses ….
DG of London

Your range of rides is impressive - you have something to suit everyone
BS of Hitchin

The whole trip was very organised, despite being difficult logistically. Perfect horses for the challenging terrain. Unicorn staff are very knowledgeable of the trails …. and always concerned for the welfare of the horses.
VQ of Stotfold

The only thing for me that would improve this ride is if I could have stayed forever.
The horses were responsive and kind and seemed to enjoy their work….. you could see that they were loved
Unicorn staff are the easiest people to talk to for information and honest advice about the holidays.
CW of North Kilworth

We are confident that what we get is what was described in the brochure. …… descriptions are based on first-hand experience.
JH of Letchworth

The horses have an excellent life on this ranch and are all extremely friendly and trusting towards people. …. I guess one could call this place heaven for a working horse.
UK of Zurich

I have been fortunate enough to do several riding trips and nowhere else have the horses been so well cared for or the quality of tack so good.
VW of Oxon

As an older single person on my first riding holiday I really enjoyed every aspect of it….
Great attention is paid to the way individuals were mounted and the horses were more than adequate for the job both in temperament and schooling
I was impressed with the way Unicorn dealt with my holiday from initial inquiry …...
….very relaxed and enjoyable holiday
KW County Mayo, Ireland

Very happy with the friendly and helpful girls at Unicorn…. Efficient, professional and happy to accommodate your needs and requirements. Have already recommended Unicorn to several people and will continue to do so.
NB of Westcliffe

This was my second holiday with Unicorn and once again it was thoroughly enjoyable….
KD of Wimborne

It's well organised and the staff know what they're talking about. They are friendly and helpful - and very easy to get hold of!
SM of Burton

This was a fantastic ride through the most magnificent and varied scenery.
By using Unicorn you can relax and know that everything will be OK.
DA of Halsall

I rode three different horses and fell in love with all of them. Excellent riding horses with lovely temperments. We both wished we could smuggle them back in our suitcases!
Had an excellent holiday!
ND of Cardiff

The yard, stables, and tack were exceptionally well maintained and the horses themselves were fabulous and clearly part of their family
……… guests were immediately at ease and able to fully enjoy the experience from the word "go".
JM of Northumberland

The horses are beautifully schooled for riding out……
JK of Bridgenorth

I hadn't ridden at all in >1 year and haven’t ridden regularly in >10 years....So if I can manage it anyone can!!
It was an absolutely amazing holiday - I enjoyed every aspect of it enormously.
HW of London

Very good, well behaved horses, who were ready and fit for their job, and are in fantastic condition.
BB of Ross-Shire

I found staff personable and friendly.. and very informative.
It was my holiday of a lifetime…. the horses were wonderful….and the food and staff were top notch!!! I cannot fault any aspect …... everyone we met and every horse we came across were amazing.. service was second to none and the whole experience was something never to be fogotten!!! Thank you!!!!
ME of Redhill

You do have a range of "unique" rides.
PB of Ashford

Riding was exhilarating, and through beautiful countryside on well behaved horses…….
ZR of Sloley

I just wish I could have stayed longer!
DP of Stirling

These horses were extremely responsive and obedient, yet forward going. Perfect.
LR of London

A very pleasant ride on beautiful horses in a stunning landscape………
HP of Bern

Easy to access website, friendly staff, easy to approach by email, good organised trips!!
The horses were very fit, friendly and well-looked after!
YR of Hampshire

The staff were all excellent and great fun.......... the horses were excellent and the horsemanship some of the best I have seen.
ST of Naseby

We thoroughly enjoyed our …..., felt extremely welcome and the food was exceptional. Would love to go back!
The horses were great!  Very well looked after and felt extremely safe and confident riding them.  Achieved a lot more than I thought I could (jumping ditches and gallops) fantastic!
EF of Norton

A horse was available for all kinds of riding from beginner to advanced. They were all excellently trained.
CR of Cleveland

Efficient and friendly
NB of Lewdown

Everyone on the trial commented on how well matched we were to our horses! The horses are well cared for and it shows, they are happy and responsive animals. We felt comfortable and safe, the whole thing was well managed.
SM of Burton

2007

This was the most fantastic holiday ever; I had the best time and am already plotting the return.
MC of Faversham

What can I say, it was fabulous, everthing was as I hoped/dreamed it would be. The hosts Michele and Michaela were superb, the horse hard and fit and trained for their job, the food, - well that was something else and the accomadation was magical..... already saving up for our next one.
AND...
To your company and Leah thank you, you were always quick to reply to us, with any queries we had, the service and arrrangements you organised were 1st class and I thank you very much, you offer an excellent service/company.
BB nr Dingwall

The reality of this holiday was actually superior to what I had expected! This was probably one of the best experiences of any holiday I have had alone.
LH of London

The staff are so approachable and friendly and are all experienced riders themselves. I had the trip of a lifetime.
KW of Chobham

Everyone I spoke to before the trip was so helpful and friendly, and the responses were very quick too.
ER of Swanley Village

We felt fully prepared……. as full information was provided in advance.
LC of London

……The horses on the rides are happy & healthy.
TM of Alberta

Unicorn Trails is a professional company……. great holidays. Great agent for riding holidays
NK of London

I would recommend …..To all my friends as Unicorn trails gives high priority to the welfare of the horses.
SE of Moray

That was the most fantastic holiday I have ever been on. I can't even begin to describe how beautiful the places were that we stayed at and how accommodating, wonderful & generous the staff were.
KM of London

I was very impressed that you seek out unusual places, unlike most riding tour companies who all offer the same old tours. Very good fast correspondence…...
MP of Cumbria

Thank you! I have already recommended Unicorn!
LH of London

All the information provided was excellent and very accurate.
CG of Whitstable

This is my 4th trip with you this year and in all 16 bookings have been created for Unicorn.
Suffice to say I think you are all great and I will be booking more trips for next year!
AL of London

Unicorn has a very professional image and reputation from the riding companies that use you to source ride.
NK of London

Very organised, fabulous accommodation, fantastic food, great horses, wonderful trails -
AG of London

It is nice to get such a personal touch so glad I rebooked with you……
BB of Northumberland

…..A perfect choice!
KW of Chobham